Privacy Policy

1. Who We Are

OnlineAppraisal.co.nz ("we", "us", "our") is a lead generation and referral service operated in New Zealand. We are not a licensed real estate agency, nor are we licensed under the Real Estate Agents Act 2008. We do not provide property appraisals, valuations, or real estate advice directly.

Our service connects homeowners who are interested in understanding their property's value with licensed real estate salespeople ("partner agents") who may provide a free, no-obligation market appraisal.

2. What Information We Collect

When you use our website or submit a form, we may collect:

• Property information: Address and property details you provide
• Contact details: Full name, phone number, and email address
• Relationship information: Your relationship to the property (e.g. owner-occupier, investor, buyer)
• Situation: Your current property situation (e.g. considering selling, just curious)
• Technical data: IP address, browser type, pages visited (via cookies and analytics)

3. How We Use Your Information

We use your personal information to:

• Connect you with a licensed agent: Your contact details and property information will be shared with one or more licensed real estate salespeople from participating agencies so they can contact you to provide a market appraisal
• Operate and improve our service: Analyse website usage, improve user experience, and maintain our systems
• Communicate with you: Send confirmation emails and respond to enquiries

4. How We Share Your Information

We may share your information with:

• Licensed real estate agents: Individual salespeople licensed under the Real Estate Agents Act 2008 who may be employed by or contracted to various real estate agencies
• Service providers: Third-party services that help us operate our website (hosting, analytics, email delivery)
• Legal requirements: When required by law, regulation, or legal process

We do not sell your data to data brokers, marketing companies, or other third parties unrelated to property appraisal services.

5. Our Relationship with Real Estate Brands

OnlineAppraisal.co.nz is not affiliated with, endorsed by, or acting on behalf of any real estate brand, franchise, or agency whose name or logo may appear on our website. Brand logos and names are displayed for informational purposes only, to indicate the agencies that partner agents may be associated with.

We operate as an independent lead referral service. We may receive a referral fee or per-lead fee from agents who receive leads through our platform. This commercial arrangement does not affect the free nature of the service for homeowners.

6. Your Rights Under the Privacy Act 2020

Under the New Zealand Privacy Act 2020, you have the right to:

• Access the personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your personal information
• Withdraw consent to us sharing your information at any time

To exercise any of these rights, contact us at hello@onlineappraisal.co.nz.

7. Data Security

We take reasonable steps to protect your personal information from unauthorised access, use, or disclosure. However, no method of transmission over the internet is 100% secure.

8. Cookies

Our website uses cookies and similar technologies for analytics and to improve your browsing experience. You can control cookies through your browser settings.

9. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date.

10. Contact Us

If you have questions or concerns about this privacy policy or how we handle your data, please contact us:

• Email: hello@onlineappraisal.co.nz
• Website: onlineappraisal.co.nz

11. Complaints

If you believe we have breached your privacy, you can lodge a complaint with the Office of the Privacy Commissioner.